Printhall Return Policy
【After Sales Service and Return Policy】
We do not accept returns for customised products as they cannot be resold. Please take extra care when ordering customised items.
Returns Policy (Australia)
Our service policy is based upon the date you receive your order.
- We will accept returns on premade products due to issues of quality.
- We also will accept returns for customized products due to quality issues but you need contact us within three days of arrival. The issue also cannot be due to misuse.
- Please contact and confirm with our customer service and send us a photo showing the issue within three days of arrival.
Return Shipping Policy：
You will need to pay for the shipping of the products. After your return has been confirm and accepted, we will reimburse you for the cost. We do not pay for returns that haven’t been accepted.
PrintHall holds the right to reject exchanges on the following scenarios
- Damage of packaging or missing accessories (manuals warrant cards, tags, invoice etc.)
- Non-PrintHall Items and items that have exceeded our three day return policy
- The customer’s reasons for return are inconsistent with the details provided in the order, or the damage is due to their own misuse.
- The return products do not match the invoice details.
【Return Process 】
Send Return applications to
Hotline: 02-9748-2828 (service hours 09: 00-17: 30)
Customer Service Email: [email protected] (within 48 hours to reply)