Paypal is our preferred method of payment. We do not accept credit card payments for security reasons. The security of your confidential information is our utmost priority.
If you do not have a Paypal account, you can perform a direct deposit into our bank account.
OUR BANK DETAILS
Bank name: Commonwealth Bank
BSB: 062 128
Account Number: 1082 2959
Account Name: SYNCTIC PTY LTD
Premade products will be shipped within three days of purchase.
Customised products will be shipped within 4 - 10 days working days after purchase/confirmation
Holidays and other events may result in delays; we thank you for your patience
We have courier delivery available. Someone will need to be present to sign the package.
- When you receive the package, please check that all the goods are present and are in good condition. If there has been damage or any item missing, please do not sign the order, but return the parcel and notify PrintHall customer service. We will follow up.
- If there is a product quality issue please contact our customer service.
- If your invoice is missing, please contact us and include your order number, mailing address and provide you with your invoice within 48 hours. We can either email or provide you the details over the phone
- If you want to return your order, please attach your invoice.
- Should you need someone to co-sign, please confirm before we send your order.
【Tracking Information 】
Q Can I cancel or change an order after submission and confirmation?
A No. If your order has been submitted and confirmed, it cannot be changed or cancelled.
Q What do I do If the package is damaged or order is incomplete?
A If the package is damaged or order is incomplete:
- In the case of a courier delivery do not sign the package, but contact customer service
- If the courier is not present and there is a quality issue, please contact PrintHall customer service.
Q How much do you charge for shipping/delivery?
This varies upon your location. There may be times where we will provide free shipping during times of promotion.
Q. What is the Courier Company that you use?
A. We use a trustworthy third party service for the delivery of your products and will do our best to ensure there is a safe and efficient service. Please fill in your details carefully as required.